What is it?
Each destination is given its own personalised chatbot. De Gastheer helps visitors with local recommendations, itineraries and bookings, and bases every response on the destination’s verified knowledge base rather than on the open internet.
Specifications
- Over 144,000 validated knowledge fragments per knowledge base, stored in a dedicated vector database on European infrastructure.
- Context-aware over time: location, session, season and the current weather are all taken into account in every response.
- Keep track of the main thread of the conversation, so that the guest doesn’t have to repeat themselves.
- Pre-programmed responses to frequently asked questions, making it easy for every guest.
- From enquiry to booking in the same conversation, with step-by-step guidance.
- Human escalation to a local point of contact at the destination where this is more appropriate.
- Enable or disable commerce features by destination.
What makes this different?
Standard chatbots answer questions. HoliBot understands the context: a query about a terrace on a Tuesday afternoon in July deserves a different response to the same query on a November evening. The system makes that distinction itself.
Would you like to see how this works for your destination?
Request a Demo