The problem
External booking platforms charge a commission of between 15 and 30 per cent (source: OTA commission overviews, 2026). What’s more, the guest leaves your website to go to Booking.com or GetYourGuide, taking the data and the customer relationship with them.
Our approach
- Tickets, bookings and vouchers in a single integrated suite.
- Payments via Adyen (Amsterdam), including modern strong customer authentication.
- Partner settlements are carried out via a controlled, step-by-step process.
- Tickets with secure QR validation at the door.
- During the chat conversation, the assistant guides the customer from advice through to booking.
The payment infrastructure via Adyen has been validated in a test environment; the ticketing and booking modules will be rolled out destination by destination in 2026-2027.
The evidence
Figures: reference date July 2026, verified periodically.
- Payment scenarios were thoroughly tested and verified before going live.
- Stock control that technically prevents duplicate entries.
- Automatic VAT calculation in every invoice.
- A complete financial audit trail, right down to partner level.
KPIs: what you measure
Direct booking revenue (€)
Visit-to-booking conversion rate (%)
Average order value
Commission savings compared with external platforms
Related modules
Would you like to see how this works for your organisation?
Schedule a strategic meeting